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What Governs Your Account and Access on done66

Your use of done66 — including account creation, wallet transactions via JazzCash, Easypaisa or Raast, and access to any game or market — is subject to the terms set out on this page.

Jurisdiction-dependent accessAccount terms and conditionsJazzCash, Easypaisa, Raast wallet rulesData handling and retention policyContact path for legal requests
done66 What Governs Your Account and Access on done66
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a specific legal query — a request to access your account data, a question about eligibility in your region, or a concern about how a transaction was handled — the right path is through our support channels below. General account questions can be handled in live chat; formal data or legal requests should come through email so there is a written record on both sides.

Live Chat Support Reach our support team directly from the account dashboard. Use this for account-access questions, wallet verification issues or urgent policy queries linked to your active session.
Email for Formal Requests Send formal data-access requests, legal notices or account-closure instructions by email. Include your registered account details and a clear description of the request so we can respond accurately.
In-Account Help Centre The Help Centre in your account settings covers common legal questions — including what data we hold, how to update your details and how to submit a wallet-ownership confirmation.
DATA AND ACCOUNT SECURITY

How done66 Handles Your Data and Account Safety

Account security and data handling are not afterthoughts here. Every account session is protected by SSL encryption, and your wallet details — whether linked to JazzCash, Easypaisa or Raast — are never stored in plain text. We hold only the data necessary to operate your account, process transactions and meet the compliance obligations that apply in eligible regions.

Data We Collect and Why We collect account registration details, transaction records and session logs. This data is used for account operation, fraud prevention and compliance with obligations in regions where access is permitted.
Cookie and Tracking Policy We use functional cookies to keep your session active and preference cookies to remember your lobby settings. Analytics cookies are used in aggregate only and do not identify you personally.
Data Retention and Deletion Account data is retained for the period required by applicable compliance obligations. Once that period expires and your account is closed, personal data is deleted or anonymised according to our retention schedule.
Requesting Changes to Your Data To request a copy of your data, correct inaccurate details or ask for deletion where permitted by law, contact us by email with your account reference. We aim to respond within a reasonable timeframe.

Frequently Asked Legal and Policy Questions

The questions below cover the legal topics we hear about most often — from how eligibility works to what your rights are around the data we hold on your account.

Access depends on local law and is available only where your region permits online gaming. You are responsible for confirming your own eligibility before creating or continuing to use an account.

No. Account terms require that any JazzCash, Easypaisa or Raast wallet connected to your account belongs to you personally. Third-party wallet use may result in account suspension pending verification.

We hold your registration details, transaction history, session records and wallet-verification data. This is the minimum needed to operate your account and meet compliance obligations in eligible regions.

Send a written request to our support email with your account reference number. Include the specific data you want and we will process it in line with the applicable requirements for your region.

After account closure, we retain data only for as long as compliance obligations in your region require. Once that period passes, personal data is deleted or anonymised following our internal retention schedule.

We publish the updated terms here with a revision date. Continuing to use your account after a revision is published means you accept the updated conditions. Close your account if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.